Frequently Asked Questions
Everything you need to know about your Tanielle Jai beauty experience.
When will my order be shipped?
All orders are processed within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, we ship our beauty products worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
Due to the hygienic nature of cosmetic products, we can only accept returns on unopened and unused items within 14 days of purchase.
Are your products cruelty-free?
Absolutely. Tanielle Jai is committed to ethical beauty; all of our products are 100% cruelty-free and never tested on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How can I get professional makeup application tips?
Follow our social media channels and check our blog for exclusive tutorials and pro-tips directly from Tanielle Jai.